Europlex 3GS User's Guide download pdf (Page 36)

Make sure your modem is turned on. Cont’d next

page..

If you modem doesn’t respond to Panelman 3GS (cont’d)

Make sure you selected the correct COM port.

Check your serial cable connection again.

Run the Modem Terminal function in Panelman 3GS and check

your modems functions as recommended by the modems

manufacture manual.

Check the modem set-up parameters in the file PMCONFIG.TXT

are correct.

If your modem doesn’t go off hook to dial a number or doesn’t answer a

CALLBACK from a site

Troubleshooting (Cont’d)

Make sure the telephone line working ok and is connected to the

modem.

Check the modem is setup for auto-answer.

Going on-line - remote connection...

If contact is make with the site and carrier signals are exchanged but you fail to

establish a communication link

Try making the call again. The telephone company routes calls

differently each time you call.

Call a different modem site to see if the problem persists. The

problem could be at the installation site end.

Check the baud rate and parity setup match the installation site.

Try disabling your modems error control, baud adjust, hardware flow

control and data compression functions.

If using a DM1200 at the installation setup your modem for 11 bit

asynchronous data format and for 1200 bps telephone line speed.

After a communication link is made and Panelman 3GS is going on-line to a

system a communication fails occurs

Disable your modem software flow control (i.e. Xon/Xoff passed

through the modem).

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Europlex 3GS User's Guide Page 36